Server mode agent events

When the Redtrust agent runs in server mode, it records a series of events in the Windows event log. These events are categorized as application events named Redtrust.

This page lists the possible events and their meaning, to help you diagnose configuration or connectivity issues with the agent.

Event	Level	Description
Login success	Info	Login established with the server.
Login failed	Info	Login attempt failed. It's retried automatically.
Wrong configuration/InvalidLogin	Error	The configuration type isn't compatible with the server mode. The supported modes are LocalUsers, LDAP, and ActivationCode.
Invalid credentials	Error	Redtrust user credentials aren't configured or are incorrect. Use rtsetup to correct them.
Connection problems with servers	Error	An error occurred while connecting to the server. Check the HTTPS connectivity to the configured port (by default 443).
Server Manager Agent System Exception	Error	An internal error has occurred. Contact Redtrust support indicating the content of this event.
Login Failed: Unexpected error	Error	An unexpected error occurred during authentication. Contact Redtrust support indicating the content of this event.
Login Failed: You must change password	Error	Attempt to log in with a user who must change the password. Make the change from a non-server agent.